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SortaSystems

Ongoing Systems Support

Keep the systems you rely on in shape

For businesses with working automations, websites, forms, AI assistants, integrations, dashboards, internal tools, and tidy IT foundations that need steady upkeep after launch.

Support is cheaper when the system was designed to be looked after. When we build an automation or internal tool, or put the foundations in order through Fractional IT & Business IT Setup, we leave behind something documented, owned, and easy to change. That keeps support light: regular checks, small fixes, documentation updates, and sensible improvements as the business changes. We wrote about what happens when nobody owns the technology.

What we look after

The useful bits, after they go live

Support is for working systems and tidy infrastructure that need attention, not vague cover over everything with a plug. Each month has a bounded amount of time and a clear priority list.

Automation monitoring and repairs

n8n workflows, Zapier-style automations, custom scripts, email alerts, invoice flows, receipt handling, report runs, and the quiet failures that otherwise get found too late.

AI assistants and RAG workflows

Source documents change, answers need checking, prompts need tightening, and the assistant needs to keep matching how the business wants to speak and work.

Websites, forms, and web apps

Small content changes, broken enquiry paths, form delivery checks, tracking tweaks, speed issues, hosting changes, and the minor fixes that keep a site earning its keep.

Domains, DNS, email, and hosting

Domain renewals, DNS records, email authentication, mail routing, hosting settings, cloud services, and the small infrastructure checks that keep the visible systems online.

Internal tools and dashboards

Fields change, exports break, permissions need updating, reports need one more view, and the tool needs to follow the way the team now works.

Backups and recovery checks

Backup jobs checked, recovery notes kept current, restore paths tested where agreed, and gaps flagged before a lost file or failed migration turns into a bigger problem.

Documentation and handover notes

Runbooks, diagrams, supplier notes, recovery steps, and plain-English explanations of what exists, what it does, and what to check when something looks wrong.

Access and housekeeping

User changes, permissions inside supported systems, API keys, connected accounts, expired tokens, and the small bits of maintenance that stop a good setup becoming fragile.

How it works

Light monthly support, because the groundwork matters

1

Set the baseline

We make sure the important pieces are documented in your name: where each system runs, who has access, what it connects to, and what depends on it. Support starts from that shared map, so small fixes stay small.

2

Keep it current

The retainer is there for the small things that keep systems current: agreed checks, fixes, note updates, and practical changes when the business moves.

3

Keep support light

You get a short summary of what changed, what was checked, and what needs attention next. Bigger work is priced separately, so the retainer stays focused and affordable.

Who it's for

  • Businesses with an automation, AI assistant, website, integration, dashboard, internal tool, or infrastructure setup that already works and now needs keeping healthy.
  • Teams that want one technical owner for the systems behind the work: hosting, email, backups, accounts, automations, and the small changes that keep everything joined up.
  • Owners who want small changes handled before they become another layer of manual admin.

Best fit

A working system that needs monitoring, small fixes, and careful changes rather than a rebuild. If the business IT estate itself is unclear, start with Fractional IT & Business IT Setup instead.

Why it matters

Businesses change. Staff, suppliers, rules, customer habits, and AI tools all move around the systems. Support keeps the working parts aligned with the business before people rebuild the old workarounds around them.